What is the ITIL Foundation Exam?
The ITIL Foundation Certification exam is an entry-level certification which tests your extensive knowledge of ITIL concepts. It covers the essential elements, thoughts, and terminology used in the ITIL service lifecycle, including the connections between lifecycle stages, the processes used, and their contribution to service management practices.
AXELOS released ITIL 4 in earlier 2019. ITIL 4 is the latest version in the growth of ITIL, the standard set of practices to support organizations into digital transformation.
ITIL 4 is a begin to finish IT services model for the control and operation of tech-enabled products and services. By understanding ITIL concepts, IT operations teams can fulfill a more significant role in overall business strategy.
ITIL Foundation Exam Details
- Full Name and Code: ITIL Foundation
- ITIL Foundation Exam Cost: USD $150
- Time Duration: 60 Minutes
- Number of Questions: 40
- Passing Score: 65%
- Format: Multiple Choice
ITIL Foundation Syllabus
- Service management as a practice
- Competence and training
- ITIL service lifecycle
- Generic concepts and definitions
- Technology and architecture
- Key principles and models
Tips to Prepare for ITIL Foundation Certification Exam
#1. Practice and Practice
The first steps are to acquaint yourself with the ITIL exam pattern. Then, work on sample papers questions and practice test to get an idea of what the real exam is like.
While working on ITIL Foundation practice tests, make assured that you adhere to time constraints to be sure that you can complete the actual exam on time. One of the most common reasons for failing to pass is running out of time and setting in an incomplete exam that why you should take practice tests.
#2. Learn the Lifecycle and Capability Modules
Although the intermediate level of ITIL qualification allows more in-depth into specific lifecycle and capability module, your basic understanding wants to be reliable at the Foundation level.
ITIL 4 Foundation is all about learning the basics right and understanding each stage of the ITIL lifecycle and capability modules. From abbreviations to jargon, make assured that you have a stable grasp of all special terms.
#3. Think ITIL Only
Many participants answer based on their popular or previous organizational practices, which can backfire during the examination.
Therefore, when using the ITIL Foundation level exam, think only of ITIL processes and best practices, not your past experiences. This point of the exam is to assess your understanding of ITIL processes, functions, and concepts, not about how your organization performs IT Service Management.
#4. Set Some Time Aside to Study
Even if you have settled on taking the self-study route, try to put aside a couple of hours a week if you are studying beside your job. It is suggested that you will need approximately 10 study hours of preparation before the exam.
You should take at least one ITIL Foundation sample exam that will help you evaluate whether you are ready to take the real exam, and it will also acquaint you with the exam environment. Make assured you are watching the time so you take a feel for how long you will have on the day.
Try to practice questions that you didn’t get correct as this will help you evaluate the topics you need to study more in-depth.
#5. Take Your Time to Understand the Questions
During the exam, take your time and read through the question completely before making any decisions. Take special care with questions, including words like “incorrect,” “best,” “must,” “not,” and “could.”
One word can alter the entire meaning of the question. Make sure you completely understand what is being asked as some questions can be worded confusingly. That is because the exams like to test your knowledge by asking different varieties of a similar question.
Don’t get too long on each question. Remember, you have about 1.5 minutes per question. If a question has you stumped, reduce answers you know are incorrect, and revisit at the end. This makes it more comfortable for the right answer to jump out at you.
It is much more useful to attempt the questions as you don’t lose marks for incorrect answers, but make sure to come back to these at the end.
#6. Don’t Panic
It is always a good idea to sleep well the night before the exam by not consuming the whole day studying. Try doing something that will help take your mind off things, be it reading, watching your favorite film, or giving time with family.
Things to Take into Account During the ITIL Foundation Exam
Taking an exam can be a tense event, no matter how well you have prepared.
Here are some tips to help you pass through the exam successfully:
- Make sure you have everything you require for the ITIL exam, including your pencil and participant number.
- Keep an eye on the clock, but don’t suffer the hour limit on the exam provides you about 1.5 minutes to answer all multiple-choice question.
- Mark your answers according to the instructions.
- Pick out keywords in the question that can aid you to reduce wrong answers.
- Answer the questions from an ITIL viewpoint rather than your personal experience.
- If you manage your time carefully, you should have time, in the end, to review your answers and make sure you did not miss any questions.
After the ITIL Foundation Exam
Relax! If you prepared for the exam, you should not have much to worry about. It can get a few weeks to receive your results.
Gaining ITIL Foundation certification provides you to join the AXELOS community, which gives members with free guidance from white papers and blogs to case studies.
Passing the test is the basis for growing an ITIL Professional or ITIL Strategist, which could open up doors to further career development.
If you want more information and assistance, ProcessExam.com is the best destination for you. Take ProcessExam’s online ITIL practice test for self-learning.